Booking Terms and Conditions

Please ensure that you have read and understood Aqua Babies terms and conditions before consenting to enrolment on a course.

Terms and Conditions

  1. Course fees must be paid in full and in advance of your course.
  2. Aqua Babies operates an automatic rebooking system for existing swimmers. Existing swimmers will be booked onto their subsequent course unless we are informed before the deadline given that you wish to either change or cancel your lessons the next term.
  3. Aqua Babies stores card details securely using the SagePay system. Your card will be debited the fees for your next course (minus any refunds due) between the dates, which will be given in advance. Should you wish to change your card details please telephone the office.
  4. Aqua Babies allows for a class time change of up to half an hour. Any more than half an hour and we will contact you prior to debiting your course fee.
  5. Notification of automatic rebooking and transfer deadlines will be well communicated in advance.
  6. Cancellation of whole courses will be accepted in writing, more than 10 days in advance of your course start date. A £20.00 administration charge will be applied to your refund.
  7. Missed lessons for any reason other than those cancelled by Aqua Babies, cannot be refunded in any circumstance, nor can they be transferred to subsequent courses or alternative days. In the instance of long term absence due to medical reasons, please contact the Admin Team for advice
  8. Aqua Babies reserves the right to cancel a lesson without notice, should a pool or instructor be affected by unforeseen circumstances. A full refund/credit will be given for that lesson. Aqua Babies is not responsible for travel expenses incurred
  9. One adult must enter the water with each baby. That adult is exclusively responsible for the safety of the baby both in the pool and the surrounding areas (siblings must be accompanied by a second adult even if not in the water)
  10. Babies must wear two nappies, both a disposable swim nappy and a Splash About ‘Happy Nappy’. Babies not suitably attired will be refused entry. Happy Nappies are available to buy from your teacher/head office
  11. Babies who are ill must not swim. Any babies or adults experiencing sickness and diarrhoea must not swim for a minimum of 2 weeks to ensure other babies are not infected
  12. Adults must listen to their teacher at all times and only swim their baby when instructed to do so
  13. Jewellery (except plain wedding rings) and make up must be removed before entering the pool for Health and Safety and water hygiene reasons
  14. Shoes must be removed/blue overshoes worn before entering any changing area or wherever indicated to do so
  15. Food is not allowed into any changing areas, this includes snacks for babies. Food waste including crumbs and raisins creates unhygienic changing facilities.
  16. Photography is permitted from the designated viewing area by someone known to a member in the class, at the teacher’s discretion. This is within the rules of our photography policy (available on request and at aquababies.co.uk). No filming, pictures (including mobile phones) may take place in any changing area. Underwater filming or photography is not allowed during Aqua Babies classes
  17. Lost Property will be kept for 1 month as securely as possible. If unclaimed after 1 month it will be disposed of accordingly. Odds and ends lost property such as shampoo, dummies, socks etc will be disposed of at the end of each day. Aqua Babies accepts no responsibility for lost property in any way. Valuables are left at the owner’s own risk
  18. Aqua Babies retains the data of its customers for company records only. This information is not passed on to any other company unless required by law